Email isn't getting through

If you're not receiving email you expect, or the messages you send aren't arriving, there can be several causes. Here are the most common fixes.

Check the spam folder

Sometimes emails land in the Spam folder by mistake. Check whether the email you're waiting for is there:

1. Go to the email list
2. Choose the Spam folder from the folder menu
3. Search for the email if it isn't visible

Tips

Emails in Spam are deleted automatically after 30 days.

Look for filters or rules

You may have created a filter that moves incoming email to another folder:

1. Go to Settings → Spam and filters
2. Review your rules to see if any might affect what you receive
3. Try temporarily disabling rules to test

The sender might be blocked

If you're not getting email from a specific sender, they may be blocked in our system:

1. Go to Settings → Spam and filters
2. Review the Blocked senders list
3. Remove any blocks that might affect what you receive

For outgoing email

If the emails you send aren't reaching the recipient:

1. Check the Sent folder to confirm the email was sent
2. Ask the recipient to check their Spam folder
3. Ask the recipient to add your email address to their contacts

Contact support

If none of the solutions above work, you can contact support for help. It helps to include:

• The email address involved
• The time when the problem occurred
• Whether it concerns incoming or outgoing email

We're happy to help you further!