Troubleshooting

Stuck? The most common problems have short checklists here. If you can't find an answer, send us a message via onmeil.eu/contact — we'll reply in English within a reasonable time.

Login problems — A checklist for when you can't log in: password, 2FA code not arriving, account locked.

Email isn't arriving — Check your spam folder, filters, and blocked senders before getting in touch.

Common error messages — Explanations and fixes for the most common messages onmeil.eu can show.